Connexx Smart Connect App Reviews

Unreliable, shuts off unexpectedly, horrible beep notice with every function , hate it !!!!

Squeals too much when using app, switches modes unnecessarily on its own, quits working too frequently and have to delete and reinstall to work. Etc, etc, etc. Very nice when it works right.

I have had this for 5 yrs! It is Great! I purchased mine with my TRAX 42 CIC....at Costco...

Continues to be troublesome, a real failure.

I have had my hearing aids for 4 going on 5 years. ($7500.00) later and 4 or 5 Smart Connect devices I am exploring other options. I’m deaf without the HA and I really need the device for phone calls. Last time it was under warranty and the company still charged me. Anyone have any other devices they would recommend??

Poor interface. Difficult to navigate.

This app looked good at the beginning, but after a couple of months of use it’s flaws were readily apparent. As a systems designer and programmer for the past 40 years, it is obvious that the developers of this app stopped early with their support. Or was it dictated by the hearing aid manufacturer? Hearing aids last a long time, just like computers, cars, and people. Stopping support after a few years speaks volumes. The hearing aids will last longer than this attempt at what could have been an outstanding app.

Works well when it works. Too many bugs with beeps and quirks all day long. Too easily disconnected from phone/aids. Drives me crazy.

Looks like it hasn’t been upgraded in a long time. Doesn’t work well with my iPhone 7+. Worked much better with my 6+.

Keeps locking up and force quitting when I touch the settings.

Will drop connection all the time and the only way to connect is in Bluetooth app on phone. Also annoying beep drive me nuts every time my m phone does something For god sakes allow us to turn off the beep Not sure why it dies it so often why at all. Should only beep when a push a button on the neck piece

There literally hasn’t been one day during the three years I have had the “Smart Connect” that I haven’t had at least one issue, usually several issues. I don’t know if the App is responsible, or if the problems are with the Smart Connect device itself, but there are numerous and regular problems. 1) sometimes it locks into “Streaming Audio” mode, sucking the life out of the device battery and phone battery; 2) many times each day the device and the phone become disconnected, sometimes reconnecting spontaneously, other times requiring manual reconnection; 3) sometimes it will disconnect from one hearing instrument, even though that instrument is working just fine. This combination of App and device are not at all ready for prime time.

2019-09-07 If I Could Rate this App a “0” I would BUT Apple Will Not you to Rate an App They Put Up as A “ZERO” . . . This 1 deserves it !!! No Communication, No Replys, No NOTHING from the Developer. . . . 2019-03-12 - How Do You Like That, "THEY" will Not let me sen ZERO Stars . . . .NO, On Second Thought, This Company Does Not Even Deserve 1 ( one ) ⭐️ ( It is called a Star ), . . .are Lucky ( NOT ) I gave it ZERO (0) ⭐️ ( star ) . . . . The Only thing the have to do now is M A K E I T W O R K, other than that, This App is a Complete Z E R O, on a Good Day ❗️❗️❗️ IF it starts to work, then that is good. . . keeping it working is problematical on a GOOD day! One has to continually, ‘check back in,’ to the application to see if it is still working, if it is Great, chances are IT ISN’T. Since this is the ‘only’ app that connects to my hearing aides, I find that to be a BIG Problem! 2018-10-04 YOU STILL HAVE NOT FIXED THIS PROGRAM This application is critically necessary for those of us who use the linked hearing aides along with the TV transmitter! THIS application is a Disaster on a Good Day! Volume control is NON-Existant! REDESIGN the Whole Thing . . . THEN and ONLY put it back on the market . . . UDATE: 2017-05-24 Still NO Change in product capability on my end, and . . . I have NEVER been more disappointed in a product in my life . . . sent emails to Co. . . . and '...they will get back to me...' 2017-08-14 STILL NO CHANGE ❗️ Product still Not workin correctly . . . 2018-08-26 . . . This Product is Still a ‘thought process’ jokingly believing it is a ‘viable’, ‘functioning’, ‘commerical’ “product” . . . again, just a ‘dream state’. . .

Pretty good, a little finicky when working with a TV transmitter. It breaks the Bluetooth connection off a lot. It sure helps me to hear when watching Video though. Great value compared to most of the other brands.

Adjustments to volume / tone don’t stay, they revert back on their own.

Given the technology that is available today it is disgusting that Rexton partners with this product. The product constantly gets stuck on streaming and it is nearly impossible to get back to another program.

This is a app that could be a life changing tool. Some of the issues are most of the time it does not detect the hearing aids on the phone. I have to manually turn it on to use my hearing aids for the phone call. It will not transition to the Bluetooth in my car and back to the phone. That would be a nice option. I bought the Apple phone because I was told it worked better than my Samsung Galaxy 9+, reality is it worked better with android. Really disappointed with the developers, look at the last time they updated the app. Robert

Why does this app have a Demo mode? Why would a regular used NEED to demo this app? This is poor programming by the owners. This app doesn’t connect to the Smart Remote, which doesn’t connect to the hearing aids, then it puts you in demo mode. WHY? Horrible work.

I set this to auto and it flips to music of its own accord. Turn it on at start of day and sometime later it is disconnected and requires time to open the app. to see what the status is and reset all over again. The aids my be fine but the app needs fine tuning.

Don’t waste your money. The first one failed, the replacement has failed. They asked for $100 to repair the design flaw. It cuts off after 2 minutes or so. As there is no indication that it has failed, one knows when the other party asks “are you are still there?” Equipment fails. How does the vender deal with it? These people are money from their failure. I’m stunned that Costco still deal with them.

I wish I can adjust the volume between the left and right. Additionally, I wish the functions available in Automatic mode/program are available in the other modes/ program.

Inconsistent, unreliable very little technical support.

Though the features show some promise, the app needs a bunch of work to be of use. Can never seem to have it stay working with my hearing aids. Have to remove batteries or turn on and off my Smart Connect or do both to get them to work. Sometimes that doesn't even work. Also the volume is deafening when my phone rings; my audiologist and manufacturer says that I am the only one to ever have this problem. I doubt it. Hope they get it fixed soon or I may be forced to return my aids and pursue another manufacturer. Edited 7/29/18: The Smart Connect has been almost useless the 2+years I’ve owned the hearing aides & SC. The latest is that no one can hear me speaking and I have to transfer the call back to iPhone or speakers—a big inconvenience when trying to multitask. I have reset the SC and no difference. The must be quite a few similar problems other users are having because I have to wait LONG periods to get an appointment with my Costco audiologist. My advice: hearing aides are okay but connectivity to IPhone and Smart Connect is rated below one-star. Wish I had returned them just after buying and I would likely not be dealing with headaches for so long.

This app is the most annoying app I have ever used, constant beeping and sound changes drive me crazy. Why it dose it I have no idea. Pleas make it stop.

Won’t stay connected and won’t reconnect without restarting hearing aids and the app. This happens multiple times a day and I’m on my 4th necklace. If you are looking for an external Bluetooth connection app, run away from this one.

I find the app useful. It’s a little finicky if you alternate between Bluetooth and stand alone, but once you figure it out by trial and error, it works fine. The app is well worth the free download once you get used to it.

Works great with you Reston hearing aids.

3 years using it and I can not stand another day. Many problems have given me and many times I have returned for change or arrangement.

Maybe the aids maybe the device maybe the app but the system doesn’t really work as advertised

The ability to control the hearing aids with my phone is awesome! I love that. Being able to change the directional focus is cool, but not super noticeable. Sometimes the directional setting changes on its own. You can’t control the volume of the phone sounds & you hear a lot more phone sounds than you do with just the plain phone. The dongle’s ability to pick up my voice is AMAZING! Even under my shirt & coat outside, I can be heard just fine. The streaming audio sound quality in the car is mediocre. The indicators that show hearing aid battery strength don’t seem to work at all.

Very disappointed in sound quality when using Bluetooth and when connected to phone calls. Will be returning to Costco unless I can find a way to improve sound quality. I expected these to sound similar to having a good quality earbud in for music but that is not the case

Probably should be one star but at least it works sometimes. There are so many problems with it I won’t waste my time enumerating them. Just beware.

Horrible

Terrible performance. If you want to stream music or movies be advised the sound quality is terrible, like an old transistor radio from the 60's. You will be disappointed When using streaming for gps on smart phone there appears to be a delay and directions come on mid sentence. Makes the navigation function worthless. Pretty much worthless for anything but phone calls, and the sound quality limits even this function . If I could give it a lower rating I would

I bought this with my new hearing aids in January. So far I have returned the Bluetooth four times. And replaced each time. It keeps cutting out when you turn your head to the right or left. It also frequently drops the call or signal. And doesn't hold a charge. I'm really frustrated. My ancient Bluetooth Motorola 500. That's probably 15 years old. Is more reliable today then this Bluetooth. Although it does have a couple of good features. You can set it for different settings. Like being in a live performance, adjust the volume while you're on a call. One star is barely what I can get. My hearing aid dispenser at Costco. Has contacted tech support several times and they seem to be unaware of some of these issues. Yet when I look at reviews I see all the issues I'm been having. But after these reviews. I don't see any comments from tech-support to be issues. Or evidence they are trying to improve.

Far from functional. I played with this a year now. And whatever was set on only 2 channels by the audiologist is how it stays. My aides still whistle and backfeed to a howl. Rooms of Elle talking make it impossible to hear, oh, and sitting at the dinner table with guests, just forget being in the conversation, as chewing my food sound is overwhelming. No adjustment can b made.

Difficult to connect with both the Smart Connect device and the hearing aids.

Terrible

Have had only 24 hrs. Has needed to reconnect several times, and has now dumped all of the different programs. The only one is transmitter and is only connected to one of my hearing aids.

Could be GREAT. For example imagine hitting the MAIN CENTER button on the neck loop dongle and talking to Siri on an iPhone or Google speech on the Androids. But it doesn't. Imagine the hearing aids being QUIET while you are switching iPhone apps, getting a text, or turning the iPhone screen off. BUT THAT QUIET CAN'T BE HAD. Instead you'll suffer annoying beeps and tone sequences of no particular logic or usefulness. Imagine if like Alexa or Siri or google speech you very smart hearing aids could whisper in your ear which program you are on, or which sound level you are at- in your own language! BUT NO THATS ALSO NOT TO BE HAD. Imagine if you could select among the full suite of available programs. That would be good too. Instead only you hearing aid professional can preload the few programs into the hearing aid. No help from our amazing smartphones allowed. Is it stupidity or lack of energy and courage that makes these hearing aid apps, for sivanto's ones are NOT UNTYPICAL. Why is the industry foisting off these very dumb and barely functional apps on hearing aid users? Get into new age already! So primitive! The hearing aid are great. The smartphone connectivity is barebones. Very cheap Bluetooth headphones and speakers do as well. Or better.

There are some benefits to this app, maybe the biggest is hearing Google map directions directly in your ear and streaming music. The app itself looks great but skips for desired settings and no way to mute noises for typing, notifications etc without muting ringer entirely. For $2k not sure this is gonna be a keeper. Will ride out the full six month trial.

This app is great when it is working but unfortunately it keeps disconnecting from my hearing aids and I don't know it until my phone rings, it will also fade in and out during a call. When I am driving the disconnect is very bad because I cannot reconnect it to answer business calls until I am at my destination . Sometimes it takes two or three times to connect the app to my phone , once connected I have to use the repair feature to connect the app to my hearing aids . This app. needs a serious reconfiguration .

Even though my hearing aids, phone and Smart Connect device are all connected and working, when I open the app to make an adjustment, I get an error screen saying the hearing aids aren't connect. It has options for retry and demo. When I push retry, I get beeps in both ears, but still get the error message. It keeps me from using any of the app's functionality. What a complete piece of crap.

Very disappointed. It takes multiple attempts to connect and about half the time it doesn't connect at all.

Once you remember to delete ALL of your programs it connects every time!

I am reviewing the app with a Kirkman 7 aid and a TV transmitter Expect the TV transmitter and any apps such as WAYZ to drain the battery so that you must recharge twice a day. After a phone call it hangs on the phone. Sometimes I can return it to Auto by turning it off. Other times I simply have to wait. I am disappointed that the unit decides what mode to use. We were in a restaurant and I programed for a narrow hearing range ahead to listen to my wife. Smart Connect decided I should listen to the loud party behind me. I should be able to control my aids.

When the Smart Connect is connected to my hearing aids, it works great. It's nice to be able to adjust the volume and tone and the direction. It's handy to be able to answer my phone without touching my phone. However, it loses connection way to often and way too easily. Then it can't find my hearing aids even though two minutes ago, they were connected. It's quite the process to get them reconnected. So much so that it barely worth two stars.

This app is very helpful I like to see them put individual volume control on the hearing aid app. thank you

This would be a great app IF it would stay connected. It doesn't matter if my phone is in my pocket, it keeps losing the Bluetooth connection & I have to pair it time and time again. This needs to be fixed.

Does NOT stay connected when using iPhone, iPad or tv sound bar. For A cost of $300 this is ridiculous!!!